Cancellation Policy – MDZ RENT A CAR

Legal Entity: DUEK RENT SAS

Tax ID (CUIT): 30-71823917-2

At MDZ RENT A CAR, every reservation means that a vehicle is exclusively blocked for the client. For this reason, we apply a strict cancellation policy designed to ensure real availability and responsible service.

1. Reservation Confirmation

A reservation is confirmed only once the deposit or agreed payment has been received.

By making the payment, the client fully accepts this Cancellation Policy.

2. Client Cancellations

In case of cancellation, MDZ RENT A CAR does not offer refunds under any circumstances, regardless of the reason for the cancellation or the amount of notice provided.

However, the client may retain 100% of the amount paid as a credit, which can be used for a future reservation.

Conditions of the credit:
  • The credit is personal and non-transferable.
  • It is valid for 12 months from the cancellation date.
  • Rescheduling is subject to vehicle availability.
  • If there is a price difference between the original date and the new date, the client must pay the difference.
  • The credit cannot be used for third-party services or extra items not included in the base rate.

3. Date Modifications

Any date modification is considered a cancellation of the original reservation.

Therefore:

  • No refunds will be issued.
  • The paid amount will be kept as credit, under the same conditions stated in Section 2.

4. Cancellations by MDZ RENT A CAR

If, due to operational reasons or force majeure, the company must cancel a reservation:

  • A vehicle of the same or higher category will be offered at no additional cost.
  • If the client declines the alternative, 100% of the amount paid will remain as credit, under the same terms of validity and use described in Section 2.

5. Delays in Vehicle Pick-Up

If the client does not arrive within two hours of the scheduled pick-up time and fails to notify the company, the reservation may be considered a no-show.

In that case:

  • No refunds will be provided.
  • The client will retain the credit corresponding to the amount paid.

6. General Terms

  • This policy applies without exception, regardless of the reason for the cancellation.
  • The credit may be used for any available vehicle within the MDZ RENT A CAR fleet.
  • The company reserves the right to modify this policy, ensuring it is published and valid at the time of reservation.